How are you different from a collection agency?

We actually handle the entire process from identifying chargebacks from your commission statement, to making customer service, not collection phone calls, sending customer service letters, handing the phone calls to then either collecting the documentation supporting commission reinstatement, or encouraging reactivation if you, the agent will receive a commission reinstatement, we will also provide collection billing and payment processing. Failing resolution at a customer service level we will then move seamlessly to collections and credit reporting, and handle the dispute calls and letters with little or no additional effort or information required from you. Then as a final resort process the collection to litigation if necessary.  We have an additional information sheet detailing the many differences; however in simple terms we handle the entire process without adding an additional burden to your staff or business operation.

 

Who do we call to get started?

Contact one of our sales associates at 727-474-4943.

 

What information will they need?

All of the information is contained in our “New Client Application.” This document is available at your request.

 

What equipment do we need to purchase and what will it cost?

The information is the attached “New Client Application” and equipment package. Basically our AM software, and Id scanner and digital signature pad.

 

What does this equipment do?

The Id scanner is for image capture and OCR or automatically converts the information on a driver’s license to the text for use with the system.

Digital signature pad to capture a valid, legal, digital signature. 

 

When do we need to pay for the equipment?

 

The equipment is paid for at the time of enrollment.

 

How the products will be shipped?

All products are shipped UPS Ground unless otherwise specified.

 

What if additional training is needed?

We are available to provide additional web based training if needed.

 

How do we install the system?

The installation is a web based install. The detailed instructions can be found in the User’s Guide. This guide is available on request.

 

What reporting is available?

There are two levels of online reporting available.

 

The first is the textual detail of the activations including grouping by salesperson or location. The site also provides compliance details and is protected by a secured user id and password login.  This site should be used from all management personnel.

 

The second site is a secured and encrypted site and includes copies of all documentation include the full signed carrier agreement, the customers government issued photo id (drivers license,) secondary form of id (credit card,) and digital signature together with all of the activation details. The site requires a unique user id and password AND a USB based security key to perform the decryption.